Archives

While Agentforce skepticism persists, real-world challenges are already being solved through practical agent deployments that address real world challenges. Learn 4 proven strategies from Team Agent Halo’s Agentforce hackathon victory at TDX that can guide your future success at a hackathon or in your daily workflows. This session empowers future Agentblazers with actionable insights on […]

Our brains are wired for visuals. Since we are born seeing comes before words. From prehistoric cave paintings to the map of the London underground, images, diagrams and charts have long been at the heart of human storytelling. And story-telling, story-creation, story-translation… is much what we do as Salesforce professionals. How much do you use […]

Feedbacks on a 3-step Agentforce project to improve customer service in the luxury sector, with conversation summarization, brand-specific knowledge article suggestions, and real-time custom integration.

Ever feel like a detective trying to solve the mystery of what your client actually needs? Join Pei Mun Lim, seasoned Salesforce consultant and author, as she unveils the secrets to mastering the art of Discovery and requirements gathering. Through entertaining anecdotes, practical tips, and lessons learned the hard way, Pei will guide you through […]

Transitioning from a hands-on technical role to a leadership position involves more than just acquiring new skills; it requires a fundamental shift in mindset and approach. Join me as we use real-world examples and practical advice to explore the journey from being an individual contributor to becoming an effective tech leader and if that is […]

Data migration isn’t just tech—it’s strategy. In this webinar, let’s explore how Business Analysts bring structure, clarity, and impact to Salesforce data migrations through smart analysis and collaboration. Real insights, real impact!

Discovery is the foundation of every successful Salesforce project but it’s often rushed or overlooked. In this session, you’ll get a practical toolkit to: 1. Frame the right questions and capture real needs, 2. Use visual tools like mind mapping and lean canvas to structure discovery, 3. Prioritize features with tools like MoSCoW and Balanced […]

Customers don’t see departments – they see one brand. Yet, in many organizations, marketing, sales, and customer support operate in separate silos, leading to fragmented interactions, inconsistent messaging, and missed opportunities. In this session, we’ll explore how to connect the dots and create a seamless, data-driven customer journey that spans all touchpoints – from first […]

Salesforce Marketers are getting pretty used to name changes, replatforming and new products. But Marketing Cloud Next, announced at Connection 2025, supposedly brings all of the existing products into one in “a strategic reframe of marketing itself”. But what does this bold claim actually mean?! Let’s take a look at what Marketing Cloud Next really […]

Marketing Cloud audits can feel overwhelming—until you see them in action. Based on a hands-on audit of a live Marketing Cloud instance, this session will highlight the biggest mistakes, overlooked settings, and easy quick-wins that can transform your platform’s performance. Let’s break down the audit process and make it simple, so you can stop guessing […]