This session explores how Agentforce is revolutionizing commerce by introducing agents that work alongside human teams to enhance customer experiences, boost efficiency, and drive business growth. Learn how to leverage agents with pre-built skills and build custom solutions that transform your digital commerce operations.
Step into the future of commerce with Agentforce, where Agents work autonomously to transform customer experiences and operational efficiency. Unlike traditional chatbots that require extensive dialogue configuration, or copilots that merely assist, Agentforce agents can proactively take action, make decisions, and handle complex workflows with minimal human intervention.
Through live demonstrations, you’ll see how commerce-specific Agents like The Personal Shopper Agent, Merchant Agent, and The Order Management Agent can be leveraged to transform commerce.
Learn how to build and customize your own commerce agents using familiar Salesforce tools, including flows and Apex. Discover how Data Cloud integration enables agents to access real-time customer data and deliver contextually relevant experiences.
Whether you’re looking to boost conversion rates, reduce service costs, or create innovative shopping experiences, this session will equip you with the knowledge to become an agent-first commerce leader.
